TEL:+212 618-893170
moroccoepicjourney@gmail.com
Last Updated: September 2026
At Morocco Epic Journey, we understand that travel plans can sometimes change. We aim to make our cancellation and refund process clear and transparent while also covering the advance costs involved in arranging transportation, accommodation, guides, desert camps, activities, and other travel services.
By confirming a booking with Morocco Epic Journey, you acknowledge and agree to the following policy.
A booking is considered confirmed once we receive the required deposit or full payment, as specified in your booking confirmation.
Once a booking is confirmed, we may make advance reservations and payments to hotels, riads, desert camps, transportation providers, guides, restaurants, and activity providers on your behalf.
If you need to cancel your Morocco tour, please contact us as soon as possible by email or WhatsApp.
Unless otherwise stated in your booking confirmation, the following cancellation schedule applies:
The exact refund amount may vary depending on the cancellation policies of hotels, desert camps, transportation providers, and other suppliers involved in your booking.
Certain services may be non-refundable once reserved or paid for, including:
Where a supplier’s cancellation policy applies, we will communicate the applicable conditions to you.
In exceptional circumstances, Morocco Epic Journey may need to modify, postpone, or cancel a tour because of circumstances beyond our reasonable control, including severe weather, road closures, natural disasters, government restrictions, strikes, or other force majeure events.
Where possible, we will first try to offer an alternative itinerary, travel date, accommodation, transportation arrangement, or other reasonable solution.
If a tour must be cancelled and no suitable alternative can be provided, we will refund eligible amounts after deducting non-refundable costs already paid or committed to third-party suppliers.
If you wish to change your travel dates, itinerary, accommodation, number of travelers, or other services after booking, please contact us as early as possible.
We will do our best to accommodate your request. Changes may result in additional charges if hotels, camps, transportation providers, guides, or other suppliers apply amendment fees or if the new arrangements cost more than the original booking.
No refund will normally be provided for services that a traveler voluntarily chooses not to use after the tour has started.
This includes:
If a service can be refunded by the supplier, we will make reasonable efforts to recover the applicable amount on your behalf.
Morocco Epic Journey is not responsible for additional costs resulting from flight delays, missed flights, missed trains, lost luggage, airline schedule changes, or other transportation disruptions outside our control.
We will do our best to assist you in reorganizing your itinerary when possible.
Additional transportation, accommodation, or other expenses resulting from such disruptions may be charged to the traveler.
We strongly recommend purchasing appropriate travel insurance before your trip.
We strongly recommend that all travelers obtain comprehensive travel insurance covering, where appropriate:
Travel insurance can provide protection against circumstances that may not be covered by our cancellation policy.
Once a refund has been approved, Morocco Epic Journey will process it using the original payment method whenever possible.
The time required for the funds to appear in your account may depend on your bank, credit card provider, payment processor, or other financial institution.
Any non-refundable transaction, banking, currency-conversion, or payment-processing fees may be deducted from the refund where applicable.
Refunds are generally processed in the currency in which the original payment was received.
Morocco Epic Journey is not responsible for exchange-rate differences, currency-conversion fees, or other charges imposed by your bank or payment provider.
Certain luxury tours, private tours, customized itineraries, group bookings, accommodations, desert camps, or special experiences may have cancellation conditions that differ from this general policy.
Where special conditions apply, they will be communicated to you before or at the time of booking and may take precedence over this general policy.
To request a cancellation, please contact Morocco Epic Journey using the contact information below.
Please include:
The cancellation date will normally be considered the date on which we receive your written cancellation request.
Morocco Epic Journey
Phone / WhatsApp: +212 618-893170
Email: moroccoepicjourney@gmail.com
We are committed to handling cancellation and refund requests transparently and professionally and will always try to find a reasonable solution where circumstances allow.
Morocco Epic Journey — Discover Morocco Your Way.